Key Result Areas

Supporting Actions

Drive initiatives to achieve financial deliverable of all stores in the Region

• Create and execute new ideas of generating revenue through various new avenues to ensure each store in the region continues to achieve revenue growth
• Elevate relationship with Key customers personally in the region to acquire higher contribution of business
• Optimize store sellex - managing costs through new initiatives of cost reduction
• Ensure effective CRM Management to Drive sales
• Ensure effective CRM Management to Drive sales
• Implement preventive maintenance measures to reduce the costs

Co-ordination across different functions to implement smooth functioning of all stores in the region

• Provide weekly feedback to the buying and merchandising Team on the Product & customer insights
• stay connected with the HR and L&D team to fill manning and training gaps by identifying requirements
• connect with VM Head to suggest on changes required to ensure focus on non-moving merchandise to achieve higher ST's
• Co-ordinate with the Marketing Team to share customer feedback and to maintain and elevate customer data health
• Share constant inputs with relevant teams to ensure constant stock replenishments

Store Management in the respective Region to ensure smooth functioning aimed at achieving targets

• establish processes for the respective region and increase top line with use of various efficiency tools.
• ensure strict SOP adherence
• track team performance and keep a close watch on team development activities of people on the floor
• Ensure VM and CRM standards are met to achieve exceptional consumer experience
• Adherence to One system & super store audits for all stores in the region

• Improve efficiency of backend staff to ensure higher standards of service delivery - cashiering & inventory efficiency
• conduct walk-throughs for identifying and implementing action plan for smooth store operations and exceptional customer

experience in all stores in the region

People Management

• Monitoring appraisals for all staff in the region on a quarterly basis and ensure execution of IDP's identified for individuals with the assigned mentor's
• ensure high level of engagement with the team and focused approach on achievement of development plans to have reduced attrition and higher performing team
• identify and develop next level of managers - SM's & Coaches in the region (Succession Planning across key roles)
• identify and request for required trainings - need based / intervention trainings required for the store team members including Managers
• constant store visits to understand the levels of engagement by the SM's with their team members
• ensure team's work together closely to deliver on the business expectations
• innovative ways to hire through campus programs and ensuring tight inductions of new

joiners

Competition study and analysis

• actively look into competition performance to draw comparisons in current trends and develop POA with HO team
• Develop a connect with the other counterparts in the industry
• Share constant competition study insights with the HO team
• Keep a track of new brands/ competition development

SOP adherence

• ensure adherence to SOP’s as defined by store

operation manual by all stores in the region

• Inventory management – Ensures stock control for the region as per guidelines – reviews audit reports
• Vendor payments – Approves store expenses basis budget
• Weekly Audit of cashiering and warehouse activities
• Audits on staff grooming & learning and development plans identified
• Ensure all checklists are followed - weekly Audit
• Service case Tracker and Perfect checklist Audits

and ensure closure of Action Plan's

• Ensure timely vendor payments and liason with HO for speedy closure