Job Description:
Key Result Areas | Supporting Actions |
Drive initiatives to achieve financial deliverable of all stores in the Region | - Create and execute new ideas of generating revenue through various new avenues to ensure each store in the region continues to achieve revenue growth
- Elevate relationship with Key customers personally in the region to acquire higher contribution of business
- Optimize store sellex - managing costs through new initiatives of cost reduction
- Ensure effective CRM Management to Drive sales
- Ensure effective CRM Management to Drive sales
- Implement preventive maintenance measures to reduce the costs
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Co-ordination across different functions to implement smooth functioning of all stores in the region | - Provide weekly feedback to the buying and merchandising Team on the Product & customer insights
- stay connected with the HR and L&D team to fill manning and training gaps by identifying requirements
- connect with VM Head to suggest on changes required to ensure focus on non-moving merchandise to achieve higher ST's
- Co-ordinate with the Marketing Team to share customer feedback and to maintain and elevate customer data health
- Share constant inputs with relevant teams to ensure constant stock replenishments
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Store Management in the respective Region to ensure smooth functioning aimed at achieving targets | - establish processes for the respective region and increase top line with use of various efficiency tools.
- ensure strict SOP adherence
- track team performance and keep a close watch on team development activities of people on the floor
- Ensure VM and CRM standards are met to achieve exceptional consumer experience
- Adherence to One system & super store audits for all stores in the region
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| - Improve efficiency of backend staff to ensure higher standards of service delivery - cashiering & inventory efficiency
- conduct walk-throughs for identifying and implementing action plan for smooth store operations and exceptional customer
experience in all stores in the region |
People Management | - Monitoring appraisals for all staff in the region on a quarterly basis and ensure execution of IDP's identified for individuals with the assigned mentor's
- ensure high level of engagement with the team and focused approach on achievement of development plans to have reduced attrition and higher performing team
- identify and develop next level of managers - SM's & Coaches in the region (Succession Planning across key roles)
- identify and request for required trainings - need based / intervention trainings required for the store team members including Managers
- constant store visits to understand the levels of engagement by the SM's with their team members
- ensure team's work together closely to deliver on the business expectations
- innovative ways to hire through campus programs and ensuring tight inductions of new
joiners |
Competition study and analysis | - actively look into competition performance to draw comparisons in current trends and develop POA with HO team
- Develop a connect with the other counterparts in the industry
- Share constant competition study insights with the HO team
- Keep a track of new brands/ competition development
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SOP adherence | - ensure adherence to SOP’s as defined by store
operation manual by all stores in the region - Inventory management – Ensures stock control for the region as per guidelines – reviews audit reports
- Vendor payments – Approves store expenses basis budget
- Weekly Audit of cashiering and warehouse activities
- Audits on staff grooming & learning and development plans identified
- Ensure all checklists are followed - weekly Audit
- Service case Tracker and Perfect checklist Audits
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| and ensure closure of Action Plan's - Ensure timely vendor payments and liason with HO for speedy closure
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Qualifications:
Master of Business Admin
Minimum Experience Level:
6-10 Years
Report to:
General Manager