| Goal | Key Result Area | Actions / Deployment |
| Product Training | Training Module Creation & Training Calendar | Product Training of painters/team etc - Database & Modules update. Evolve the Training Tracker/ Calendar and incorporating audit findings to review training status |
| Contractor/ Painter Mapping – Coordination with dealers & contractors for billing & usage of ABG products | ||
| On Site Training to Head Painters - for Painting service sites | ||
| Technical Support | Technical Inspection & Complaint Handling | Conduct product sampling at site based on the requirements |
| Conduct all technical inspection like surface Preparation inspection to painting progress inspection and post painting inspection for fresh and repainting sites | ||
| Timely issue of site warranty, conduct random checks at Painting services sites | ||
| Manage the Customer Complaints by visting sites to thoroughly investigate and address it timely. | ||
| Focus Product Establishment | Trails & Implementation of new products | Coordination with Marketing team for trials of new products in ABG |
| Audit report of the trials to be shared with the respectiveteams. | ||
| Reports | Trackers - Monthly & weekly basis | Report of the potential contractors/ painters in the area along with Contractor meets conducted |
| Audit Reports shared with R&D team for feedback and trends in the market | ||
| Customer Complaint Tracker | ||
| Training tracker - to build effective utilization of the painter academy |
