Job Description:
Job Purpose
This will be responsible for entry of orders into SAP as per contract received from sales and SOP of the function.
Key Result Areas | Supporting Actions |
1. Execute the customer order as per request | - Creation of correct & clear SO.
- Follow up with Production & logistics team for order fulfillment
- Interaction with IT team & Finance team for support in creating new customer, credit limit, commission payment etc.
- To keep both customer & CSP updated on regular basis and track status of customer’s order
- Follow-up with customer for timely Payments
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2. Prepare monthly MIS reports on order execution and highlight to the CSO in case of discrepancies/issues | - To collect information from SAP for preparation of reports on daily/Monthly basis
- Present the report findings to highlight discrepancies / TAT time
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3. Samples dispatch as per customer’s requirement | - To Create sample sales order for sample execution
- To keep track of sample requirements of customer, their feedback and track product approvals received
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4. Relationship management with key customer and sales team for better service | - Build relationship with customers with quicker service and address customer issues
- Collate customer feedback and provide feedback to CSO and Sales Team
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Qualifications:
Bachelor Of Commerce
Minimum Experience Level:
5-8 Years
Report to:
Assistant General Manager
