TM-PP Pune

Designation: Territory Manager
Updated: October 09, 2024
Location: Maharashtra, India
Organization: Paints HO

Job Description:

 

GoalKey Result AreaActions / Deployment
 Loyalty Program Enrolment & Painter App UsageCoordination with Loyalty program team for enrolment & adoption of digital solutionsEnrolment of the painters on the Sparkle loyalty program -KYC
 Painter registration and activation (along with external agencies)
Driving Digital Adoption by enrolling , downloading & driving usage of the Painter App
 Feedback on implementation gaps & features on the app
Financial Inclusion Support from Government schemes - to support painters on enrolment.
Community EngagementRelationship Management with Contractors/ PaintersRelationship Management with 100-150 contractors/ painters in the area 
Community engagement programs  by planning events & activations.
Product TrainingCoordination with applicators and contractors for training sessions at the painter academiesProduct  Training of painters/team etc - Database update.
 Evolve the Training Tracker/ Calendar and incorporating  training status
Contractor/ Painter Mapping – Coordination with dealers & contractors for billing & usage of ABG products
Complaint Handling & Technical SupportTechnical Inspection at customer sites - Dealer complaint handling (Support for the channel sales teams)Conduct all technical inspection like surface Preparation inspection to painting progress inspection and post painting inspection for fresh and repainting sites
100% customers to be called within 4 hours of the complaint received. 97% of the complaint visits within 2 days. 5 days resolution of 90% of the Product complaints 
Compensation on Product failure / reworks to be approved by supervisor & database maintained.
 Product feedback to be shared with R&D.
Focus Product EstablishmentSite Sampling & Implementation of new products , Business Development Concept Testing - Sampling of new products with with painter community for validation. Coordination with Marketing team for sampling & NPD.
Planning of shop meets & product meets along with supervisor with product presentations.
Business development - Support Sales of ABG products and help convert customer sites for Contractors. Also support in upsell/ cross sell
Audit report of the trials to be shared with the respectiveteams.
ReportsTrackers - Monthly & weekly basisReport of the potential contractors/ painters in the area along with Contractor meets conducted
Audit Reports shared with R&D team for feedback and trends in the market
Painter App usage report , Loyalty program database update
Customer Complaint Tracker
Training tracker - to build effective utilization of the painter academy

Qualifications:
Graduate

Minimum Experience Level:
6-9 Years

Report to:
Manager

 
Please ensure the completeness of application. Incomplete Application will not be accepted.