Senior Technical Manager

Designation: Manager
Updated: November 25, 2024
Location: Maharashtra, India
Organization: Paints HO

Job Description:

Overview of the role:

Technical Manager (TM): Central technical resource who would primarily be responsible for supporting the business of waterproofing products by creating a differentiated training approach with a mindset of bring first-in-the-industry, lending technical expertise to external stakeholders, handling complaint escalations and being a strong technical pillar in new product development thus assisting in achieving overall business objectives.

Key Responsibilities:

  1. Training
    • Designing training tool kit for demos & product application
    • Conducting training for top contractors in key geographies
    • Analyzing the outcome, improvisation of the training module and replicating the success
  2. Business Development
    1. Connected closely with the top contractors
    2. Assisting in site conversion by digital means and guiding the local team
    3. Technical intervention at critical sites at pre-application stage for issue identification & resolution
  3. Complaint Resolution
    1. Handling escalation from Field Technical Team
    2. Visiting critical sites and proving credibility as a subject matter expert 
    3. Brainstorming with R&D & implementing solutions 
  4. Tech Support
    1. Query handling from all external & internal stakeholders
    2. Vendor and new product – technical evaluation for category creation
    3. Support in gathering technical product insights

Qualifications & Experience

  • B.Tech. / Diploma in Civil Engineering with 8-15yrs of experience with at least 3years of field experience

or 

  • Have handled a similar role with relevant experience in the construction chemicals / waterproofing retail industry

Reporting

  • GPM Waterproofing 

Qualifications:
Graduate

Minimum Experience Level:
3-7 Years

Report to:
Deputy General Manager

 
Please ensure the completeness of application. Incomplete Application will not be accepted.