The SME SAP SD and CRM in Chemical business is responsible to provide process and tool related subject matter expertise for SAP SD (Sales and Distribution) and CRM (SAP / SFDC) related process areas.
Key responsibilities will include:
-To work closely with internal stakeholders to Analyze, deliver, maintain, troubleshoot and enhance functionality in SAP SD and CRM domain on daily basis and carryout continual improvement.
-Provide Routine support to business users
-Roll-out SAP within locations of Chemical business.
-To coordinate and deliver solutions for enhancement requests, deployment project, pre-deployment assessment.
-To improve SAP usage across divisions of business, through regular training and reviews.
-To own and implement end-to-end functionalities relevant to business in area of SD and CRM for Chemical Business globally.
Chemical business runs SAP as transaction processing system globally. Currently business has 3 instance of SAP. Chemical business has multiple SBU across different legal entities globally and is in growth phase. There is increased demand to have system generated reports / MIS, maximise SAP usage, improve quality of product and services and reduce time to introduce new roll-outs. Also, business is planning to implement tool to connect Customers and to provide access of information to sales staff over mobile / portal.
Key challenge for this role will be to provide solution on common IT platform addressing needs of all SBU with focus on consolidation and simplification.
| KRA (Accountabilities) (Max 1325 Characters) | Supporting Actions (Max 1325 Characters) | |
|---|---|---|
| KRA1 | Support to routine issues (SD and CIN) | -Provide support on routine issues of SD and CIN. -Perform break/fix analysis and implement solution for Procurement and WM related processes. -Work with service desk team (3rd party) to facilitate incident and problem resolution. -SLA adherence and reporting on periodic basis. -Monthly review with each SBU / Unit, prepare action plan for gaps. -Conduct Training as per Training calendar. |
| KRA2 | To improve process efficiencies, to reduce manual work (SD and CRM) | -Work closely with each SBU, Identify process gaps and prepare business case. -To implement Change in business processes (Export documentation, Trading, Freight accounting, Shipment costing, customer complaint etc...) -Conduct configuration changes to accommodate change request and prototype activities. -Develop and Demonstrate proof of concepts. -Automate Alerts / Reports (SAP or non-SAP) in line with business policy. -Develop functional specification and work with BASIS and ABAP team to complete development and testing. -Track usage. |
| KRA3 | SAP Implementation and Roll-out (SD and CRM specific processes) | -Participate in requirement gathering. -Documenting Business Process and getting is signed of by business process owner. -Configuration with / without support of 3rd party. -Training to Core team. -Conducting testing along with Core team. -Data Migration and Cut-over planning. -Training to End users. |
| KRA4 | SOP / controls Implementation and Review (SD and CRM processes) | -To implement controls as per Company SOPs in SD and CRM domain. -To implement IT controls (SOD, BASIS related controls) in line with SOX -Review every Qtr and publish scorecard and agree for next steps. |
| KRA5 | Implement CRM | -Prepare business case -Technology selection along with core team. -Drive end to end implementation of CRM. |
| KRA6 | Continual improvement | -Keep abreast of SAP releases, enhancements / new functionality and perform application research. -Participate in release upgrade or new functionality / enhancement assessments, conduct impact analysis, Prepare business case and make recommendation. -Research and propose both short and long term solutions to SAP system requirements (eg: Fiori app / Personas) -Work closely with Group IT and technology partners to identify Best Practice in SD and CRM domain and Implement the same. -Develop functional specification and work with BASIS and ABAP team to complete development and testing. |
