1.Identify improvement opportunities and enhancements in existing applications: Understand product roadmap to ensure adequate measures before it reaches end of life and also to review new functionalities which may be required for own business. Identifying improvement areas by understanding gained from market and partners. Along with BRM, Application Manager and team, develop improvement roadmap for designated application / technology Assist BA to understand details of related function and Module. Design, develop, test and deliver new business scenarios. Getting Audit observations closed after necessary corrections.
2. Contribution towards projects implementation: Contribution towards solution / technology designing. Work with Project Manager on resource utilisation plan without compromising project deliverables and support SLAs Identify and attach resources to projects as well as support demands Plan and execute knowledge transfer from projects to support teams Ensure service readiness (for support), implementation and UAT for new projects and Regression Testing Support change management during implementation of new projects, if required.
3.Process standardization, drive usage Work with SMEs/ FHs to drive standardization of processes, data, controls and reports Analyse usage of IT systems and work with FHs and BRM team to improve usage Planning and getting executed training and re training sessions for application.
4. SLA management Ensure that SLAs are maintained by the team Seek regular updates from team and Helpdesk on incidents logged for respective application Handle cases of non compliance to SLAs Identify and resolve recurring issues Get required changes done in applications / technology to address raised issues. Driving and Ensuring application Patch upgrades are maintained to latest required levels.
5. Audit compliances. Proactively beef up/ align system for internal, Statutory and control related compliance requirements. Proactively ensuring no critical Audit observations and NCs are raised for the concerned applications.
