JD for Technical Officer Waterproofing
Overview of the role:
Waterproofing Technical Engineer: Field technical resource who would primarily be responsible for supporting the business of waterproofing products by imparting practical training to the contractors, lending technical expertise to internal & external stakeholders, handling on-ground complaint escalations and being a strong technical pillar in product filed trials.
Key Responsibilities:
1. Training
• Conducting practical training for top contractors
• On-the-job training of TSM - Trade and Territory Manager-Painter Partnership (TM-PP)
2. Business Development
a. Connected closely with the top-contractors and be the Birla Opus waterproofing technical spoc for them
b. Assisting in site conversion by digital & physical means and guiding the local team
c. Technical intervention at critical sites at pre-application stage for issue identification & resolution
3. Complaint Resolution
a. Handling escalation from TM-PP
b. Visiting critical sites and proving credibility as a subject matter expert
4. Tech Support
a. Query handling from all external & internal stakeholders
b. Vendor and new product – technical evaluation for category creation
c. Support in gathering technical product insights
Qualifications & Experience
• B.Tech. / Diploma in Civil Engineering with 2-7yrs of field experience in waterproofing industry
OR
• Must have handled a similar role with relevant experience in the construction chemicals / waterproofing retail industry
Reporting
• Direct: ASM PP + PA (Painter Partnership + Painter Academy)
• Dotted: Waterproofing Technical Manager (WTM)
