| Goal | Key Result Area | Actions / Deployment |
| Product Validation & application technique development | Coordinate with development & marketing team | Product validation at academy using different application tools & techniques |
| Help marketing team for new design development | ||
| Pattern & shade customisation as per PS team requirement | ||
| Community Engagement | Relationship Management with Contractors/ Painters | Relationship Management with 100-150 contractors/ painters in the area for getting market information on new development & new product arrivals |
| Help TSM PP to run painter meets (new product demo) | ||
| Product Training | Coordination with applicators and contractors for training sessions at the painter academies | Product Training of TSMs/painters/ Evolve the Training Tracker |
| SP painter training at academies as well as on site training | ||
| Complaint Handling & Technical Support | Technical Inspection at customer sites, help TSM PS for complaint resolving on site ( Support for the channel sales teams) | Conduct all technical inspection like surface Preparation inspection to painting progress inspection and post painting inspection for fresh and repainting sites |
| Help painters, PS team to resolve complaints, give solutions for resolving on site issues | ||
| Compensation on Product failure / reworks to be approved by supervisor Product feedback to be shared with R&D. | ||
| Focus Product Establishment | Site Sampling | Concept Testing - Sampling of new products with painter community for validation. Support to TSM PP for sampling |
| Demo of new techniques & product application in painter shop meets | ||
| Report of the trials to be shared with the respective ASM PA/PP. | ||
| Reports | Trackers - Monthly & weekly basis | Product trial reports |
| Complaint site reports | ||
| Training tracker - on site & academy |
