Job Description:

Business Context and Opportunities

 

A global conglomerate, the Aditya Birla Group is in the League of Fortune 500. Anchored by an extraordinary force of over 140,000 employees belonging to 100 nationalities, the Group is built on a strong foundation of stakeholder value creation. With over seven decades of responsible business practices, our businesses have grown into global powerhouses in a wide range of sectors – metals, pulp and fibre, chemicals, textiles, carbon black, telecom, cement, financial services, fashion retail and renewable energy. Today, over 50% of Group revenues flow from overseas operations that span 36 countries in North and South America, Africa, Asia and Europe.

 

The Group would like to expand its Retail Footprint and leverage the trust and synergy built over the years in luxury retail by launching a Jewellery Business in India. India's gems and jewellery market contributed around 7% to GDP and 14% to India’s total merchandize export in February’21 with a market size was at US$ 78.50 billion in FY21. The jewellery industry in India is largely driven by individual family owned small to medium size businesses. Thus, the Group anticipates that there is scope of development of large retailers / brand in jewellery industry in near future. The venture will benefit from the retail experience, knowhow and trust build over the years with various ABG Luxury Retail Brands. It will also be able to harness the people, technical and operational capabilities from Group’s retail arms. The range will be developed as a proof of concept for an integrated offering and may be diversified with multiple brands post establishment of a commercially viable business model. 

Position Purpose and Summary

 

The Central Retail Operations Manager is responsible for overseeing the operational efficiency and performance of multiple jewelry retail locations. This role requires operational expertise, and a deep understanding of the jewelry retail market to enhance customer experiences, drive sales, and ensure compliance with company standards.

 

Essential Duties and Responsibilities:

 

Key Responsibilities:

• Operational Leadership:
  1. Implement operational strategies that align with company goals across all retail locations.
  2. Monitor store operations to ensure compliance with policies, procedures, and standards of excellence.
  3. Conduct regular store visits to assess performance, provide support, and identify areas for improvement.
• Sales Performance Management:
  1. Analyze sales data and KPIs to identify trends, opportunities, and challenges within the retail network.
  2. Collaborate with store managers to develop and execute action plans to achieve sales targets.
  3. Implement best practices in sales techniques and customer engagement across all stores.
• Team Development:
  1. Provide leadership, training, and mentorship to store managers and their teams.
  2. Foster a positive and collaborative culture focused on high performance and employee engagement.
  3. Support recruitment and onboarding processes for retail staff to build a strong, capable team.
• Inventory and Supply Chain Management:
  1. Oversee inventory management processes, ensuring optimal stock levels and minimizing shrinkage.
  2. Collaborate with purchasing and logistics teams to streamline supply chain operations and improve inventory turnover.
  3. Ensure compliance with company policies regarding product handling, loss prevention, and security.
• Customer Experience Enhancement:
  1. Ensure adherence to visual merchandising standards that reflect brand identity and enhance product presentation.
• Reporting and Analysis:
  1. Prepare and present regular performance reports to senior management, highlighting key metrics and insights.
  2. Utilize data analytics to inform decision-making and identify opportunities for operational improvements.
  3. Participate in budget planning and resource allocation for retail operations.

Critical Competencies for Success:

 

• Process Orientation
• Drive for deliverables
• Adept at stakeholder engagement
• People Management

 

Person Profile 

 

 

Qualifications:

• Bachelor’s degree in business administration, Retail Management, or a related field; MBA preferred.
• Minimum of 5 years of experience in retail operations management, preferably in jewelry.
• Strong analytical skills with experience in data-driven decision-making.
• Proven leadership skills with the ability to inspire and motivate teams.
• Excellent communication and interpersonal skills, with a focus on relationship building.
• Proficient in retail management software and Microsoft Office Suite.

Travel Requirements:

• Willingness to travel regularly to store locations for assessments and support.

 

 

Qualifications:

Minimum Experience Level:
6-15 Years

Report to:
GM - CUSTOMER SERVICE