| Work Experience | |||
| 7-10 years OF Experience in Paint Industry | |||
| Worked in R&D team/ Technical support team | |||
| Conducted Training programmes for painters & contractors | |||
| Highly skilled with onsite Painting / application | |||
| Has experience with Customer Facing role | |||
| S. No | Goal | Key Result Area | Actions / Deployment |
| 1 | Product Training | Training Module Creation & Training Calendar | Product Training of painters/team etc - Database & Modules update. Evolve the Training Tracker/ Calendar and incorporating audit findings to review training status |
| Contractor/ Painter Mapping – Coordination with dealers & contractors for billing & usage of ABG products | |||
| On Site Training to Head Painters - for Painting service sites | |||
| 2 | Technical Support | Technical Inspection & Complaint Handling | Conduct product sampling at site based on the requirements |
| Conduct all technical inspection like surface Preparation inspection to painting progress inspection and post painting inspection for fresh and repainting sites | |||
| Timely issue of site warranty, conduct random checks at Painting services sites | |||
| Manage the Customer Complaints by visting sites to thoroughly investigate and address it timely. | |||
| 3 | Focus Product Establishment | Trails & Implementation of new products | Coordination with Marketing team for trials of new products in ABG |
| Audit report of the trials to be shared with the respectiveteams. | |||
| 4 | Reports | Trackers - Monthly & weekly basis | Report of the potential contractors/ painters in the area along with Contractor meets conducted |
| Audit Reports shared with R&D team for feedback and trends in the market | |||
| Customer Complaint Tracker | |||
| Training tracker - to build effective utilization of the painter academy | |||
