ABFL-Regional Collection Manager-Digital-Jaipur

Updated: August 17, 2024

Location: Rajasthan, India

Organization: Financial Services

Job Description:

4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updated
Key Result Areas (Max 1325 Characters)	Supporting Actions (Max 1325 Characters)
ECL Management & Costs	Monitor and Control delinquency and minimize ECL for portfolio Drive higher resolution rates resulting in reduced ECL Review, maintain control and Optimize the cost incurred towards collections of dues. Daily monitoring and regular reviews of delinquent portfolio
Portfolio review and monitoring	Monitor location level and sub-product level portfolios – location level and at various product level within the Digital Portfolio. Work with non-performing defaulting borrowers to create optimum recovery solutions Developing various MISs to show different cuts and trends in the portfolio which can lead to necessary corrective action by collections team to enhance their performance and shows area of improvement. Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc. Ensure good grip and control on the delinquent portfolio.
Vendor Management	Liaise with agencies to drive collections processes efficiently. Oversee selection processes for external agencies Continuously monitor agency performance against set parameters and targets Exercise adequate control on agencies to ensure collection of overdue debts in a timely manner
Compliance and audit	Ensure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory requirements Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers Plan and implement periodic audits of the collections teams, ensuring their compliance with all relevant policies and regulations
Customer escalations and complaints	Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations
People Management	Provide oversight and be a coach and mentor for the team Ensure regular functional & behavioral trainings of team members in collaboration with HR Participate in relevant talent management and people development activities to ensure a healthy pipeline and an engaged team

5) Job Purpose of Direct Reports: Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report)

Area Collections Manager: To manage the collections process at a location level (usually a Metro or State Capital) or few Tier 2-3 cities, working with non-performing defaulting borrowers to create optimum recovery solutions. To liaise with in-house and external collections teams and to oversee their activities, ensuring compliance with all internal policies and relevant regulations.

6) Relationships: Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectives
Relationship Type	Frequency	Nature
Internal
National Collections Manager, Area Collections Managers	Daily / regular	Portfolio update and alignment of strategy and activities
Credit/ Policy Teams	Weekly	Updation of Collections Cases, MIS, Bounce details etc. Updates on policy changes.
Collections Strategy Team	Periodic	Market Intelligence, feedback, <12 mob feedback to Strategy / Risk Teams. Market Intelligence, feedback, <12 mob feedback to Strategy / Risk Teams. Cost, ECL and performance management
Legal Team	As needed	Litigation requirement for Delinquent borrowers.
External
Collections Agencies and Vendor Partners	Regular	Visits / discussions on portfolio; Reviews, case updates, exception reporting
Customers	As needed	Escalations and follow-ups.

7) Organizational Relationships: Provide the structure for a level above and below the position for which this job description is written. Use position titles in the structured and indicate all the reports of the position.

Qualifications:

Post Graduate,MBA

Minimum Experience Level:
10-15 Years

Report to:
NA

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ABFL-Regional Collection Manager-Digital-Jaipur

4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updated

5) Job Purpose of Direct Reports: Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report)

6) Relationships: Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectives

Relationship Type

Frequency

Nature

7) Organizational Relationships: Provide the structure for a level above and below the position for which this job description is written. Use position titles in the structured and indicate all the reports of the position.