Business

Metals Corporate

Unit

Alupuram Works  (Downstream)

Location

Hindalco, Ernakulam

Poornata Position Number of the job

0026331

Reports to Poornata Position No :

00027048

Poornata Position Title of the job

TM-Infra  

Reports to Poornata Position Title :

Lead IT of the unit (Unit IT Head)

Function

Information Technology

Reports to Function :

Information Technology

Department

Information Technology

Reports to Department :

Information Technology

Date of Last Updation/Approval

1) Job Purpose

This position is responsible for ensuring day-to-day infra support to the employees. This includes desktop/ laptop and associated peripheral support as well as network and local servers and associated setups and configuration. This position will remain responsible for Infrastructure support for various IT and Digital projects in the unit. 

This position also will explore technical solutions for Infra and determine the applicability of the same to the unit and makes recommendations for deployment in co-ordination with Corporate Infra team.

This position will be the SPOC for Corporate infra projects for units.

2) Dimensions:

Business/SBU/Unit Revenue

As applicable

Business Workforce Number

As applicable

Unit Workforce Number

As applicable

Function Workforce Number

As applicable

Department Workforce Number

As applicable

Other Quantitative and Important Parameters for the Job: Budgets/Volumes/No. of Products/Geography/Markets/ Customers or any other parameter

Production Capacity : As applicable

3) Job Context & Major Challenges:

Digital Hindalco needs more IT setup to be in every unit which in turn needs robust IT infrastructure. To ensure that this position will look for someone who 

1. Actively monitors and analyzes user requests, evaluates and applies solutions.
2. Troubleshoots any IT technical issues and resolves in a courteous manner in person or via email, telephone and/or other electronic medium in time. Also become proactive in managing and maintaining existing infrastructure so that incidents for troubleshooting gets reduced
3. Completes setup and configuration of company laptops / desktops / Tablets / Other end points and troubleshoot these devices as well as and when required.
4. Maintains accurate IT asset inventory and assist in acquisition, deployment, support, and retiring of IT assets based on established IT life cycle management
5. Consults IT knowledgebase(s), Internet, other team members (Corporate IT / Group IT / Own or Other Hindalco Unit IT) and any other appropriate resources for the purpose of independent troubleshooting
6. Corresponds with with vendors / Corporate IT / Group IT on resolving issues like hardware warranty/Third Party Support and service delivery
7. Administers computer networks and related components including servers, routers, switches, firewalls, storage arrays, virtual hosts / hypervisors, the Wide Area Network (WAN), and the Local Area Network (LAN)
8. Installs, patches, and upgrades hardware and software in accordance with the company’s life cycle management policy
9. Monitors and maintains email applications, virus protection software, web filtering and monitoring appliances, and firewall profiles
10. Implements network security measures to protect data, software, and hardware
11. Maintains user profiles ensuring password policies and other system policies are enforced
12. Performs data backups and disaster recovery operations 
13. Assists with new IT projects by investigating options and making recommendation as to what systems, hardware, and software changes are appropriate for the company including and not limited to desktops, laptops, Tablets (handheld / head mount), printers, and area/department specific software
14. Adhere and review SLA on regular basis
15. Co-ordinate within house or third party infra support team to get the jobs done
16. Trains and enhances team's (as applicable) as well as user knowledge regarding available infrastructure as applicable

Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company

Major Challenges

Fast obsolescence of Hardware/software/ Firmware 

Rapid growth in technological environment leading to dynamic and fast change in user demand

Ambiguous delivery schedule and mismatch between expectation and actual from the prominent Infra player in the market

4) Key Result Areas/Accountabilities:

Key Result Areas/Accountabilities

Supporting Actions

Safety (S1)

1. Personally follow all safety rules    

2. Emphasize Safety in day today working and create awareness in the team members. 

3. Ensure meeting the Safety Target set by Business Units.

Sustainability (S1) & Cost (C1)

1.Help in on-time completion of Infra Projects within Cash flow approved.

2. Ensure policy deployment conducive to security and safety 

3. Ensure proper governance on IT asset management

Customer Centricity (C2)

1.Closely work with customer 

2. Reduce infra issues 

3. Reduce Issue Closure Cycle Time

4. Get feedback from User on each Infra projects / Deployment

5. Be proactive and reach users before they complain. 

Projects / Technology Uplift

1. Help in Unit Digital Projects 
2. Assist Group / Corporate team to implement / commissioning projects as applicable
3. Explore new technology to assist business to achieve its KPI. 

5)  Job Purpose of Direct Reports:

Position Title

Job Purpose

Position No.

As Applicable

6)  Relationships:

Relationship Type

(Internal or External)

Frequency & Nature

Internal:- 

End Users,

Functional consultants,

Corporate IT,

Group IT

As when required

External:-

Vendors,

Auditors,

Trainers

As when required

7) Organizational Relationships:

Position that It reports to

Position and its peers (Nop = 3)

Position/s that reports into 

(Nop = )

Unit IT Head

             Unit IT Teams 

AH ERP Technical

Declaration: This job description is a true reflection of the position - JB  11 ( Sr TM-Infra)

                                                                                                                              --------------------

AH ERP Technical

Job Holder

Reports to Manager

Name

Dijo Punnoose

Date of Entry / Approval