Job Description:

Purpose:

Management of Utec Services, Marketing and Productivity applications

• End to end ownership of the Utec platform services and support.
• Identify and solve business problems and optimize cost using technology solutions.
• Provide exceptional user experience by improving system uptime and timely delivery and eliminating performance bottlenecks and post-delivery defects.
• Monitoring service metrics and analyse user feedback to identify and implement areas for improvement.

Skills:

• Preferably ITIL certified with an engineering background.
• Familiarity with the following technologies and projects:
  1. Cloud native apps built on serverless stack and cloud services like AWS, Azure or GCP.
  2. External integrations like payment gateways, chatbots, eKYC.
  3. Digital marketing, attribution, and engagement tools.
• Minimum 3 years of experience in a service management role. Overall minimum 6 years of experience.
• Good communication skills, learning attitude, and stakeholder management.

Accountabilities:

• Application Management
  1. Consult, define, and manage the application roadmap.
  2. Handle service availability and performance management of the applications.
  3. Continual change and deployment management.
  4. Ensure documentation of system design and implementation.
• Project, vendor, and stakeholder management.
• Ensuring Information Security and License Compliances
• Ensure application performance and uptime within defined SLAs.

Qualifications:

Minimum Experience Level:
8-10 Years

Report to:
Assistant Vice President