1) Job specification:

• 8-12 years of experience in handling responsibilities of SAP Sales & Distribution and CRM C4C excellence in manufacturing industry.
• Responsible for leading and strategizing SAP roadmap for the organization with thorough business process knowledge of Presales, Sales, Distribution and Billing.
• Additional Knowledge of SAP MM, FI and Power BI is preferred.
• Lead SAP HANA initiatives with requirements, engage and assess solution and technical partners. Ability to lead SD and CRM leadership discussions with domain depth and contextual understanding for value addition.
• Strategic and digital acumen, critical thinking, creativity, self-motivation, time management, and eagerness to learn new skills and mindsets.
• Working very closely with internal and external stake holders for implementing industry best practices for SD and CRM domain
• Provide ongoing support to users by continuously Improving and refining Presales, Sales, and Logistics operations. 

2) KRA:

Key Result Areas/Accountabilities

Supporting Actions

SAP SD and CRM

• Good understanding on business processes and hands on experience in SAP SD and CRM  
• Deep experience in leading Processes like Masters, Lead, Opportunity, Order, Pricing, MRP, Logistics execution, Reports and Billing.
• Knowledge of SAP integration with 3PLs and applications
• To lead SAP projects by Preparation of project charter with scope, project timeline, effort estimates, governance structure, RACI & success criteria.
• Support to routine issues in SAP SD & CRM & integrated applications
• Good understating on integrations with various modules i.e., FI, MM, PP, QM etc.
• Single point of contact for all the SAP SD and CRM needs
• Ensure value achievement from the outsourced relationship with suppliers by managing the day-to-day relationship with the Service Provider to ensure the effective delivery of outsourced services, specifically.
• Conduct business user Trainings. 
• Coordinate services, projects, and plans within domain to ensure priorities are addressed appropriately. 
• Preparation of functional specification and work with ABAP team for development

Business Process Optimization and Best Practices

• To prepare business requirements for current and future with a view to realizing business benefits. 
• Working very closely with internal and external stake holders for implementing industry best practices for SD and CRM 
• Identify process gaps, prepare business case, and implement changes. 
• Develop and Demonstrate proof of concepts in new areas.
• Process standardization across the business units
• To participate in the SAP audits for closure 
• To Implement SOD, access controls and process controls, SOPs

Competency Building

1. Design learning programs for business on SAP best standards and technologies.
2. Lead a community for sharing best practices in usage of tools and technologies that will optimization entire customer experience, logistics and manufacturing process.

3)Core Competencies

Domain/ Leadership / Product or Service Knowledge

Preferred Education: Graduate/ Postgraduate

 Domain & Leadership Skills:   SAP SD, CRM

 Service knowledge / Product knowledge: 

SAP HANA, SAP C4C and Power BI