Transaction processing | - o Processing of transactions as per regulatory guidelines and within the laid down SOPs including PMS transactions
- o Processing KYC applications and reconciling the KYC status and ensuring collection of pending documents to facilitate completeness of documentation requirement
- o Data enrichment to facilitate transactional convenience and information dissemination
- o Processing KYC applications for customer acquisition
- o Scrutinising PMS applications for account opening and subsequent servicing of PMS accounts
- o To handle transmission cases promptly and with empathy and due diligence
|
Regulatory Compliance | - o Display of NAV and addendum as per the guidelines
- o Managing DTSM as per the guidelines and SOPs
- o Ensuring no regulatory deviation in the branch related to transaction processing
|
Stakeholder Management | - o To liaise with Banks, Sales Team and HO from time to time for transaction related activities
- o To liaise with Sales / Sales Support to clear any issues related to transaction processing
- o To build a strong relationship with service providers/vendors like RTA, bankers, courier, etc. at local level
- o Servicing IFAs pertaining to branches and MR locations
|
To manage customer queries, requirements and issues | - o To ensure to tag all interactions happened in the branch appropriately w. r. t. queries, requirements and issues as well as processing of transmission claims
- o To ensure to maximise queries resolution at the time of raising
- o Timely and accurate intimation of TRO’s to customers to ensure win-backs.
- o To ensure adherence of TAT in case of requirements and issues
- o To escalate at various levels in case of possible TAT burst of issue and requirements tagged
|
| -
|
