To manage the collections process for a set of delinquent accounts within a location, working with non-performing defaulting borrowers to create optimum recovery solutions, ensuring compliance with all internal policies and relevant regulations.
- Collections Resolutions – Ensure recovery of overdue monies in various buckets as per targets and expectations rolled out by Central Strategy Team
- Networking – Empanelment of Best-in-Class Collections Vendors for Retail /Digital products
- Vendor Management – Allocation, Daily monitoring of Vendor Performance, Training of Vendor Executives & Supervisors & Ensuring implementation of Code Of Conduct
- Negotiation skills – Direct interaction with Overdue Customers and maximize collections basis underlying bucket-level collections philosophy
Minimum Experience Level: