Team Member Collections-HFC- Raipur

Updated: November 30, -0001

Job Description:

§  Monitor customer accounts delinquent in the city / cities managed, identifying and flagging likely cases of default or delayed payment

§  Work with non-performing\delinquent borrowers to create optimum recovery solutions.

§  Ensure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory requirements.

§  Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers.

§  Plan and implement periodic audits of the collections teams, ensuring their compliance with all relevant policies and regulations.

§  Coordinate with the legal team and Middle / Senior management in the event of escalated cases to ensure compliance with relevant regulations.

§  Review the status of outstanding collections on a periodic basis with vendor collections agencies; plan and implement corrective action to ensure timely collections

§  Oversee the selection process for external agencies, ensuring adequate training of the collections staff

§  Liaise with external collections agencies to ensure collection of overdue debts in a timely manner

§  Liaise with legal / law enforcement authorities on escalated cases to ensure a speedy recovery process


Minimum Experience Level:

Report to:
Regional Head

Please ensure the completeness of application. Incomplete Application will not be accepted.