§ Monitor customer accounts delinquent in the city / cities managed, identifying and flagging likely cases of default or delayed payment
§ Work with non-performing\delinquent borrowers to create optimum recovery solutions.
§ Ensure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory requirements.
§ Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers.
§ Plan and implement periodic audits of the collections teams, ensuring their compliance with all relevant policies and regulations.
§ Coordinate with the legal team and Middle / Senior management in the event of escalated cases to ensure compliance with relevant regulations.
§ Review the status of outstanding collections on a periodic basis with vendor collections agencies; plan and implement corrective action to ensure timely collections
§ Oversee the selection process for external agencies, ensuring adequate training of the collections staff
§ Liaise with external collections agencies to ensure collection of overdue debts in a timely manner
§ Liaise with legal / law enforcement authorities on escalated cases to ensure a speedy recovery process