Manager / Senior Mgr SAP Lead – Sales & Distribution (SC&CRM)

Job Description:


Supporting Actions

Support to routine issues (SD and CIN)


-       Provide support on routine issues of SD and CIN.

-       Perform break/fix analysis and implement solution for Procurement and WM related processes.

-       Work with service desk team (3rd party) to facilitate incident and problem resolution.

-       SLA adherence and reporting on periodic basis.

-       Monthly review with each SBU / Unit, prepare action plan for gaps.

-       Conduct Training as per Training calendar.

To improve process efficiencies, to reduce manual work (SD and CRM)



-       Work closely with each SBU, Identify process gaps and prepare business case.

-       To implement Change in business processes (Export documentation, Trading, Freight accounting, Shipment costing, customer complaint etc...)

-       Conduct configuration changes to accommodate change request and prototype activities.

-       Develop and Demonstrate proof of concepts.

-       Automate Alerts / Reports (SAP or non-SAP) in line with business policy.

-       Develop functional specification and work with BASIS and ABAP team to complete development and testing.

-       Track usage.

SAP Implementation and Roll-out (SD and CRM specific processes)

-       Participate in requirement gathering.

-       Documenting Business Process and getting is signed of by business process owner.

-       Configuration with / without support of 3rd party.

-       Training to Core team.

-       Conducting testing along with Core team.

-       Data Migration and Cut-over planning.

-       Training to End users.

SOP / controls Implementation and Review  (SD and CRM processes)

-       To implement controls as per Company SOPs in SD and CRM domain.

-       To implement IT controls (SOD, BASIS related controls) in line with SOX

-       Review every Qtr and publish scorecard and agree for next steps.

Implement CRM

-       Prepare business case

-       Technology selection along with core team.

-       Drive end to end implementation of CRM.

Continual improvement

-       Keep abreast of SAP releases, enhancements / new functionality and perform application research.

-       Participate in release upgrade or new functionality / enhancement assessments, conduct impact analysis, Prepare business case and make recommendation.

-       Research and propose both short  and long term solutions to SAP system requirements (eg: Fiori app / Personas)

-       Work closely with Group IT and technology partners to identify Best Practice in SD and CRM domain and Implement the same.

-       Develop functional specification and work with BASIS and ABAP team to complete development and testing.

Bachelor / Master of Computer Application 

Minimum Experience Level:
9 - 12 Years

Report to:
SAP Delivery Head

Please ensure the completeness of application. Incomplete Application will not be accepted.