Assistant Manager/Deputy Manager-Cust. Service & Retention- Mumbai


Job Description:

  To ensure minimum x retention ratio in terms of no of clients and revenue for the corporate clients whose renewals are serviced by him undertake documentation and KYC formalities<?xml:namespace prefix = "o" />

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§  To ensure end-to end single point service for the customer  to take care of all his GI renewal needs and win his trust to  achieve high renewal ratios

 

§  To ensure weekly/fortnightly/monthly meetings with the clients to develop rapport and also encourage customer engagement activities.

 

§  To extensively coordinate with the Ops. Teams and Insurance companies with regard to timely policy issuances & SLA, claim approvals, ensure Insurance company's timely revert on critical issues with regard to policies/endorsements

 

·         To co ordinate for timely completion of placement process for all Renewal business; liaise with Quotes team for renewal details (e.g. updated policy data, premium details, claim details, endorsement details) etc.,

·         To report daily MIS and tracking of targets & personal meeting with clients

 

·         To seamlessly co-ordinate with the Fresh Acquisition   Quotes, Claims, Back office and Product teams for various customer requirements

 

·         To co-ordinate for the risk assessment / valuations, risk profiling & development of Risk assessment for the Corporate customers interested in GI offerings

 

·         To ensure timely closure of all Leads received from various sources and achieve high lead to conversion ratio.

To ensure cross selling and upselling to all existing set of clients.


Qualifications:
1. Graduate/MBA 2. General Insurance qualifications will be an added advantage

Minimum Experience Level:


Report to:
Senior Manager

 
Please ensure the completeness of application. Incomplete Application will not be accepted.